1 Deposit & Confirmation
• A non-refundable deposit of 50% of the total project cost is required within 7–14 days of proposal acceptance to confirm your booking and initiate work.• Until the deposit is received, we reserve the right to delay or cancel scheduling of your project.
2 Balance & Due Dates
• The remaining 50% is due 15 days prior to project commencement (or as per agreed milestones).• For rush orders or high-peak periods, full payment may be required upfront.
3 Payment Methods
Payments can be made via:• Bank Transfer (NEFT/RTGS)
• Online Payment Gateway (e.g., Razorpay, PayPal)
• Credit/Debit Cards (Visa, Master): a surcharge of 2–4% applies.
All bank or payment gateway charges are borne by the Client. Payments must be made to Travel Builder Technologies.
4 Late Payment & Non-payment
• Late payments incur a 1% per day late fee.• If full payment isn't received within 5 days after the due date, we reserve the right to suspend or terminate services and retain the deposit as liquidated damages.
5 Refunds & Cancellation
• Deposits are non-refundable, except in exceptional circumstances at our discretion.• If the Client cancels after work has begun or beyond the cooling-off period, fees for work completed to date remain due and non-refundable.
• Refunds (if any) will be processed within 15 working days of cancellation and issued to the original payment method.
6 Refund Processing Time
• Credit/Debit Card payments: 10–15 working days to process.• Bank transfers: 10–14 working days for refunds.
7 Tax & Invoicing
• All invoices will include applicable taxes (e.g., GST).• Invoices are issued upon receipt of each payment and will include detailed line items.